Inbound
Don’t Let Missed Calls Turn Into Missed Opportunities
Minimize missed calls with our outsourced response team.
- Backstop/Call Overflow
When your team is unavailable to answer the phone, seamlessly redirect customer calls to Identifix’s Call Center. Calls are handled on behalf of your shop after a specified number of rings or a predetermined time delay. - Backstop Appointment
When customers contact your shop to schedule an appointment, their calls can be automatically redirected to Identifix’s Call Center through a prompt, such as “Press one to schedule a service appointment,” or by a team member. - After-Hours Calls
Identifix’s Call Center provides a 24/7 answering service, ensuring your calls are handled when your sales or service departments are closed—whether it’s during evenings, weekends, or holidays.
Outbound
Keep Your Bays Filled
Drive sales and service revenue by encouraging appointments.
- Generate More Leads
Win new buyers with outbound calls focused on new customers, campaign targets, and internet-leads. - Improve Customer Satisfaction
Follow up with buyers after their most recent visit and check satisfaction levels through open-ended conversations and controlled questions. - Keep Service Bays Full
Schedule first-service appointments, remind customers it’s time for service, follow up with customers who have received coupons, and proactively call when vehicle alerts indicate possibly needed services. - Reclaim Revenue
Win back lost and inactive customers with calls to determine why they defected or declined services. - Get Actionable Insights
Make an immediate impact on business with detailed call reporting supported by AI-enabled live listening.
Digital Marketing
