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Existing customer? See support optionsIdentifix logo displayed on automotive repair software interface.

CUSTOMER SUPPORT & TRAINING

For Non-Billing Inquiries

  • Identifix logo displayed on automotive repair software interface.Hours: Monday through Friday 8:00 AM to 5:00 PM Central Time
  • Identifix logo displayed on automotive repair software interface.Phone: 1-800-745-9649 (Direct-Hit Suite: Option 3) and (ShopCentral: Option 8)
  • Identifix logo displayed on automotive repair software interface.Email: [email protected] and ShopCentral: [email protected]

For Direct-Hit® Mobile app support, you can ask questions directly in the app. Click the gear icon at the top right of the home page, choose Help and click Email Customer Support.

BILLING & ACCOUNT RECEIVABLES

For Receivable Billing & Account Inquiries

  • Identifix logo displayed on automotive repair software interface.Hours: Monday through Friday 7:00 AM to 4:00 PM Central Time
  • Identifix logo displayed on automotive repair software interface.Phone: 1-800-745-9649 option 1
  • Identifix logo displayed on automotive repair software interface.Email: [email protected]

Para Ayuda en Español:

Si desea recibir ayuda en Español de clic aquí.